TRENDING GREEN SALWAR SUIT PAIR

📦 Shipping Policy – URBANDACK

Welcome to URBANDACK – where quality meets convenience. We’re committed to ensuring your order reaches you quickly, safely, and without any shipping charges. This Shipping Policy explains how and when your order will be delivered.

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🚚 Shipping & Delivery Timeline
• Processing Time:
All orders placed on www.urbandack.com are processed within 24 to 48 hours (excluding Sundays and public holidays). Once your order is processed, you will receive a confirmation email with tracking information.
• Standard Delivery:
Our standard shipping timeline is 4 to 5 business days after dispatch, depending on your location.
• Delivery Days:
Deliveries are made from Monday to Saturday, excluding national holidays.

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💸 Shipping Charges
• Free Shipping on All Orders:
At URBANDACK, we believe in transparency. We offer free standard shipping across India with no minimum order value and no hidden fees.

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🌍 Shipping Coverage
• We currently ship to all serviceable pin codes in India.
• If your address is in a remote or non-serviceable area, our team will get in touch with you for an alternative solution or a full refund.

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📍 Order Tracking
• Once your order is shipped, you will receive a tracking number via email and/or SMS.
• You can track your order directly via the courier’s website or through the tracking link provided in your confirmation message.

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⏱ Potential Delays

While we work with reliable logistics partners to ensure prompt delivery, certain situations may lead to delays, such as:
• Public holidays or national events
• Weather disruptions
• Courier delays or strikes
• Remote area delivery issues
• Natural calamities or government restrictions

In such cases, we appreciate your patience and assure you that we will keep you informed every step of the way.

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📦 Packaging and Safety

We take great care in packaging all items to prevent damage during transit. Fragile and premium items are specially packed with additional protection to ensure they arrive in perfect condition.

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🧾 Order Issues & Support

If you:
• Haven’t received your order within the expected time
• Received a damaged product
• Need assistance with tracking or delivery

Please reach out to our support team. We’re here to help!
• 📧 Email: info@urbandack.com
• 🌐 Website: www.urbandack.com
• 📦 Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Last updated: July 05, 2025

Thank you for shopping at URBANDACK.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to URBANDACK.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to URBANDACK, accessible from https://urbandack.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: Info@urbandack.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

707, Karunesh Business Center, Yogichowk Rd., Opp. Abhishek Arcade, Surat, Gujarat 395010

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: Info@urbandack.com